01. We DO NOT Refund unconditionally. You need to provide the pictures to prove the problems as detailed as possible and we have taken photos of products before delivery to avoid fraud. We will do our best to process your return and refund as fast as possible.
02. Contact our Customer Service to initiate the return process within 7 days upon receiving your item(s).
03. We only accept products in their original condition, and we cannot process any products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Any returns without our approval can not get any refunds or exchanges.
04. Mis-shipped products: Once we have confirmed your mis-shipped item (item shipped was not item ordered), we will be responsible for item exchange. You may also return the product and get a full refund.
05. Color Errors: If the color of the item received is not what you ordered, then you are qualified to get a full refund.
If you would like to cancel your order, please click Contact Us to proceed.
cutenini has the final right to explain every term on our website.